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Refunds

Last changed October 22, 2026

Paid sheets aren't on sale yet. When they are, this is how refunds work. If something you bought doesn't work for you, ask for a refund within 30 days of buying and you'll get your money back. You don't need to give a reason.

How to ask

Write to hello@pretecture.com from the email you paid with, or say which email it was. Tell us the project's name and whether it was Plan Plus or the Renovation Pack.

What happens next

  • We refund the whole amount to the card or account you paid with, through Stripe.
  • Banks usually show it within 5 to 10 business days.
  • The paid sheets for that project stop working. Your project itself, and everything free, stays as it is.
  • For an upgrade from Plan Plus, we refund the upgrade, and Plan Plus stays.

After 30 days

Write to us anyway if something went wrong, like sheets that came out wrong or a charge you didn't expect. We'll look at every case.